There are two things in business to consider:
1. Great experience
2. Great marketing
If you create great marketing and the experience sucks, then don’t be surprised in today’s connected world, that the reviews and lack of shared experience of your business starts to hurt.
Equally, if you have a great experience, but you can not inspire anyone to use you or others can’t find you. Then don’t be too surprised if the till is not ringing.
If you can master wonderful, inspiring marketing and then deliver a great experience, that not only gets people coming back, but more importantly, gets them to share that experience with others. Then you will have a great business.
No need to sell. Others will convince themselves, and more people, that your product or service is fantastic. You inspired them to visit and delivered something exceptional. What more could any business need to do?